Customer Return Policy
How to Return an order
of Damaged/Defective or Incorrect Items ?
extreme care to when packing and dispatching your items so that they are
delivered all the way to you safely.
rare chance, it could be possible that some postal service men made a mistake
and you find yourself receiving damaged/defective items. Should such a case
occur, you have to drop us an email on email@example.com required details is given
1. Mention your order number
2. Image of the parcel that
3. Image of the product that
you think have been damaged/Defect or Incorrect
4. Any notice from your local
postal service (e.g. an apology note)
Now, sit back
and leave it to us. We will assess the case within 3 to 4 working days and
notify you of the assessment result and the future procedure via mail.
several conditions to our refund and replacement policies:
A request for refund or replacement must be made
within 3 days after you receive the parcel.
After the assessment of the case, we may conclude
you are ineligible for a refund or replacement.
Claim regarding quality issue of any products are not eligible for Happydeal18.com
Refund / Replacement policy.
We will refund only product value and However,
Return shipping charges will be borne by the customer.
Please note that Cash on
Delivery & Shipping Charges would not be included in the refund value as
these are non-refundable charges.
Once your return request gets approved by
us, you now have to ship the
product at the vendor's address mentioned on the invoice. Please note that you
need to share the courier receipt with tracking details within 7 days
of your return request approval failing which your return request
When We receive Courier, Within 2Days We will
Transfer Money To Customer`s Bank Accounts Thru NEFT. Please make sure we are never asking for your
internet banking details such as user ID/password
or your credit/debit card number/CVV/OTP either over phone or through
email. So please do not share those confidential details with anyone.
Return request will not be processed unless
approved by Happydeal18.com. In case customer ships/courier the product without
getting return request being approved, return request will be liable for
Happydeal18.com will cover the cost of shipment
only when the product received by the customer is Wrong/Damaged/Defective. Upto
Rs 100 will be refunded to the customer.
Refund and replacement policies are subject to
Do not share your internet
banking details, such as user ID/password or your credit/debit card
number/CVV/OTP with anyone – either over phone or through email we are never asking for any such details.
What are the checks done by
Happydeal18 while accepting a return product from the customer?
Please ensure that the returned merchandise is
unused, unworn, unwashed, undamaged and in a sealed condition.
The original packaging including tags, boxes should
be intact while returning the merchandise.
All the returned merchandise should be in original
packaging condition and the address should to be pasted on the packet.
When are returns not
Return request will be accepted only within 03 days
from product delivery.
Returns will not be accepted if customer is not
satisfied with the quality of the product.
Returns will not be accepted if returned
merchandise is used, worn, washed or damaged.
Returns will not be accepted if original
packaging, invoice or tags are missing.